Shipping policy

Shipping Policy

Thank you for choosing LUMINA RECORDS.

We know that every vinyl record is more than just music—it's part of your collection. That's why we carefully package every order and work hard to ensure it arrives safely and on time.

Order Processing

  • Orders are processed within 3–7 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

  • United States: 5–15 Business Days

  • United Kingdom: 4–12 Business Days

  • Canada: 7–18 Business Days

  • Australia & New Zealand: 7–18 Business Days

  • Europe: 6–15 Business Days

  • Rest of the World: 8–20 Business Days

Please note that shipping times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or holiday shipping volumes.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery destination and selected shipping method.

Free shipping promotions may be available during special events and will be clearly displayed on our website.

Order Tracking

After your order has been dispatched, you'll receive an email with your tracking number.

Please allow 1–5 business days for tracking information to update after shipment.

Secure Packaging

Every vinyl record is carefully inspected before shipping and packaged using protective mailers designed to minimize the risk of damage during transit.

Your records deserve to arrive in the same condition they leave our store.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations.

These charges are determined by local customs authorities and are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

LUMINA RECORDS cannot be held responsible for delays or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Delayed or Lost Orders

While we partner with trusted international carriers, unexpected delays can occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team and we'll be happy to assist you.

Contact Us

If you have any questions regarding your order or shipping, please feel free to contact us.

Email: support@luminarecords.com

Thank you for shopping with LUMINA RECORDS.

Modern Sound. Timeless Vinyl. Delivered with Care.